Retail Store Supervisor

Job Description

Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specialising in buying, selling and exchanging a range of technology and entertainment products. We are currently seeking a Retail Store Supervisor for our Northallerton store. The Store Supervisor will be responsible for delivering exceptional customer service through effective communication and interacting with customers on a daily basis, whilst working alongside the rest of the management team to ensure optimal operations of the store and team.

Key Duties and Responsibilities:

• Sets an example and encourages staff to meet and exceed the company's goals and objective

• Exceed your targets and bring fresh ideas to the business

• Ensure the store is opened/closed in line with the policy

• Monitors staff on the tills

• Assists store management to achieve store goals and targets

• Trains and supports staff, setting goals where appropriate

• Maintains a positive team environment to ensure success

• Responds to customer issues in a professional manner

• Maintains the supervisor email account by actioning all emails on a daily basis

• Ensure daily processes listed below are being adhered to:-

• Merchandising

• Relabelling

• Stock Checks

• E-com

• Testing

Ensure complies with the store standards:-

• Daily/weekly/monthly paperwork

• Stock control - proficient in RMA/blocked phone processes

• Loss Prevention - Investigate stock issues

• Assists in housekeeping standards

Competencies:

• Strong communication skills

• Reliable

• Constructive problem solving abilities

• Integrity and strong work ethic

• Ability to work in a team environment

• Customer service, sales and people oriented

• Proactive

• Organisational skills

Knowledge, Skills & Qualification

• Able to prioritise

• Flexible and adaptable to the needs of the organisation

• Problem-solving and decision-making aptitude

• Able to handle multiple priorities at one time

Wage: £12.81 per hour

32 Hours per week plus overtime

Benefits

• Casual Dress

• Company events

• Employee discount

• Bonus Scheme