Reality Enterprise Ltd T/A CEX

Retail Store Supervisor

Catterick Garrison, North Yorkshire, United Kingdom

Job Title: CEX Retail Store Supervisor (Catterick Garrison)

Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specialising in buying, selling and exchanging a range of technology and entertainment products. We are currently seeking a part-time Retail Store Supervisor for our Catterick Garrison store. The Store Supervisor will be responsible for delivering exceptional customer service through effective communication and interacting with customers on a daily basis, whilst working alongside the rest of the management team to ensure optimal operations of the store and team.  

Key Duties and Responsibilities:

Sets an example and encourages staff to meet and exceed the company's goals and objective

Exceed your targets and bring fresh ideas to the business

Ensure the store is opened/closed in line with the policy

Monitors staff on the tills

Assists store management to achieve store goals and targets

Trains and supports staff, setting goals where appropriate

Maintains a positive team environment to ensure success

Responds to customer issues in a professional manner

Maintains the supervisor email account by actioning all emails on a daily basis

Ensure daily processes listed below are being adhered to:-

Merchandising

Relabelling

Stock Checks

E-com

Testing

Ensure complies with the store standards:-

Daily/weekly/monthly paperwork

Stock control - proficient in RMA/blocked phone processes

Loss Prevention - Investigate stock issues

Assists in housekeeping standards

Competencies:

Strong communication skills

Reliable

Constructive problem solving abilities

Integrity and strong work ethic

Ability to work in a team environment

Customer service, sales and people oriented

Proactive

Organisational skills

Knowledge, Skills & Qualification

Able to prioritise

Flexible and adaptable to the needs of the organisation

Problem-solving and decision-making aptitude

Able to handle multiple priorities at one time

Salary: £15,363 per year (24 Hour Contract)

Additional pay:

  • Bonus scheme

Benefits:

  • Casual dress
  • Company events
  • Employee discount


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