Store Manager

Job Description

CeX - Durham Arnison Store Manager

40 Hours per week - £31,500 per year

Managers are responsible for the day-to-day running of their individual store. The aim of any retail manager is to maximise profit while minimising costs.

Retail managers ensure promotions are accurate and merchandised to the company’s standards, staff are fully versed on the target for the day and excellent customer care standards are met.

Responsibilities

· Reports to the Operations Manager

· Recruit, train and appraise staff

· Make full use of Google’s online tools and our own bespoke MEPOS/tools

· Exceed your targets and bring fresh ideas to the business

· Managing and motivating your team to increase sales and ensure efficiency

· Managing stock levels and making key decisions about stock control

· Analyse sales figures and forecasting future sales

· Analyse and interpret trends to facilitate planning

· Use MEPOS/AIO to record sales figures, for data analysis and forward planning

· Dealing with staffing issues such as interviewing potential staff

· Conducting appraisals and performance reviews, as well as providing or organising training and development

· Ensuring standards for quality and customer service are met

· Resolving and ensuring compliance with health and safety legislation and security issues

· Responding to customer complaints and comments

· Attending and chairing meetings

· Updating colleagues on business performance, new initiatives and other pertinent issues

· Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving

urgent issues

· Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Key skills

· Commercial awareness

· Excellent communication skills, both written and verbal

· Team working

· Organisational skills

· Energy, resourcefulness, confidence, Enthusiasm

Benefits:

• Bonus scheme

• Employee discounts

• Casual dress

• Company events