Assistant Store Manager

Job Description

Location: Stockton-on-Tees
Salary: £29,000 per year
Contract: Full-time, permanent

We are looking for a driven and hands-on Assistant Store Manager to join our Stockton store. In this role, you will support the Store Manager in running the day-to-day operation of a busy retail environment, helping to lead the team, deliver excellent customer service, and drive sales performance.

What you'll be doing

• Supporting the Store Manager in the daily running of the store

• Leading, motivating, and developing a team of sales staff

• Recruit, train, and appraise team members to maintain high performance.

• Handle staffing matters such as interviews, appraisals, and performance reviews.

• Make full use of Google Workspace tools and our bespoke MEPOS systems.

• Ensuring excellent customer service standards at all times

• Driving sales and hitting store targets

• Managing stock levels, deliveries, and merchandising

• Handling rotas, cash management, and opening/closing procedures

• Maintain compliance with health & safety and security regulations.

• Address and resolve customer feedback and complaints promptly and professionally.

• Attend and lead meetings, sharing updates on performance, initiatives, and priorities.

• Regularly tour the sales floor, engaging with staff and customers to identify and resolve issues quickly.

• Stay up to date with market trends, customer behaviour, and local competitor activity.

• Stepping up to run the store in the Store Manager's absence

What we're looking for

• Previous experience in a supervisory or assistant management role.

• Excellent communication skills (verbal and written.)

• A strong track record of leading and motivating a team

• Confident communication and interpersonal skills

• A commercial mindset with a focus on results

• Exceptional organisational and problem-solving abilities.

• Energy, confidence, resourcefulness, and enthusiasm in all aspects of your work.

• Flexibility to work shifts, including weekends and bank holidays

• A positive, hands-on attitude and a willingness to lead from the front

What we offer

• Salary of £29,000 per year

• Full-time, permanent contract

• Opportunities for progression and development

• A supportive and friendly team environment

• Staff discounts and other benefits

If you're ready to take the next step in your retail career and want to be part of a growing team, we'd love to hear from you. Apply today using the online application form below, and don't forget to upload your C.V.